Customer Service is a term bandied about a lot these days, with most organizations attempting to convince you that their service is better than the other guy.
I believe in Customer Service, in treating the customer as you would be treated – sort of a modified ‘Golden Rule‘!
The last fourteen years of my working existence were spent with UCSC and everything I did was with Customer Service in mind. No matter what my working title was at UCSC – or for that matter at Fairchild; Ampex; Digital Equipment; Xerox; or… – it always meant serving my customer, whether internal or external.
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